Elanor Service Portal

Communication and service management tool

• Effective management of services during all phases of collaboration
• Availability from anywhere, 24/7
• Comprehensive administration of requirements with a preview of the history

The Elanor Service Portal (ESP) is an on-line communication tool between our customers and us. It assumes the function of a helpdesk and provides effective support to our customers. It is also used to transfer data electronically and is a guide to the entire salary processing process.

The advantages of using ESP

Available from anywhere, 24 hours a day, 7 days a week

• A well-arranged system for administering tickets with a preview of the history
• A user-friendly method of communication, with filtering, search and subsequent ticket export functions
• Always updated – new versions of our products are securely distributed through ESP
• Highly secure
• With active support (by means of a helpdesk) and effective data transfer according to a standardised process
• With the option of addition service extensions, such as ordering training courses and individual consultations
• ESP will allow you to have previews for the entire company, to display SLA parameters for each requirement and to modify reporting according to individual requirements.

We offer

Comprehensiveness
A comprehensive system for administering tickets with a preview of the history. This provides customers with a unified communication environment from the very beginning of our partnership.

Security
Secure distribution of new versions of our products through the ESP.

Support
The ESP fulfils the function of a helpdesk and provides 24/7 support to our customers.