Elanor Service Portal
Communication and service management tool
- Effective management of services during all phases of collaboration
- Availability from anywhere, 24/7
- Comprehensive administration of requirements with a preview of the history
The Elanor Service Portal (ESP) is an on-line communication tool between our customers and us. It assumes the function of a helpdesk and provides effective support to our customers. It is also used to transfer data electronically and is a guide to the entire salary processing process.
The advantages of using ESP
Available from anywhere, 24 hours a day, 7 days a week
- A well-arranged system for administering tickets with a preview of the history
- A user-friendly method of communication, with filtering, search and subsequent ticket export functions
- Always updated – new versions of our products are securely distributed through ESP
- Highly secure
- With active support (by means of a helpdesk) and effective data transfer according to a standardised process
- With the option of addition service extensions, such as ordering training courses and individual consultations
- ESP will allow you to have previews for the entire company, to display SLA parameters for each requirement and to modify reporting according to individual requirements.
We offer
Comprehensiveness
A comprehensive system for administering tickets with a preview of the history. This provides customers with a unified communication environment from the very beginning of our partnership.
Security
Secure distribution of new versions of our products through the ESP.
Support
The ESP fulfils the function of a helpdesk and provides 24/7 support to our customers.
Да ли сте заинтересовани за наше услуге? Не устручавајте се да нас контактирате на barbora.simeunovic@elanor.rs.